Customer care in Madagascar

Hello everyone,

The way customer services are handled can greatly affect your views on certain brands, products, companies or stores. As a consumer, it is important to get familiar with local practices regarding client assistance in Madagascar and try to understand how things work in the country.

How would you describe your customer service experiences in Madagascar?

Do you feel welcome when you enter a store? Do you get useful tips and advice?

Are after-sales services available in Madagascar?

Thanks for sharing your experience,


Hello Priscilla,
>I live in a small town in NE Madagascar,and they actually seem to do a decent job of customer service.  The problem is the lack of products. If you are in the capital, there is quite an array from which to choose (though they say the only thing from China that has lasted longer than a week is the Great Wall!).
In general, people here are very nice. They'll tell you directly whether they have the product you're looking for (too frequently, unfortunately).

In the capital or Tamatave, where supermarkets from France are established, you may find most anything, though certain items are just not available.

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