Process clearance

Hi .everyone
     Its my pleasure if someone can answer my question, my visa will be expired on 29 of aug 2016, i applied last nov 2015 and i was hired, on tht time thy told me tht thy will apply for my clearance. I just keep waiting, but now my visa nearly to expired so i  talk to the componey , he told me send my cert of my course then thy will apply for a clearnce.  My job position is in hosp costumer care. . My question is really thy needed my cert to apply and get clearance? Coz im afraid tht i will wait for them then at the end thy cnot provide anything and it will be lost my present job.

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