Extended return visa to enter Saudi Arabia for dependents

My wife went on 6 month re entry visa but could not return before the due date as the doctors strictly advised her not to travel due to some medical reason. I found MOFA web site re entry visa is extendable for another 7 months, if Iqama is valid she can come back. I am trying my best but still couldn't do it. Is there any one who did this extension. Kindly advise procedure

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