My experience with agents in PR has lead me to believe either they don't care, are just plain unprofessional, or are lazy and do the least amount of work possible to get paid.
Not in every case but true of the majority of agents in PR. Most agents in PR are seller agents, a few like my friend Carlos which is a buyer agent are very profesional and very helpful. In many ways like you describe your practice.
As to your VSJ agent being Royalty, I believe it, sounds like a Royal Pain In The ......