Dealing with emergency situations in New Zealand

Hello everybody,

Dealing with unexpected situations abroad can be a very difficult matter. In order to better help expats and soon-to-be expats in New Zealand face such tricky situations, we invite you to share your advice and experience.

What are the key emergency numbers you should know by heart?

In the event of a legal problem, an accident, a natural disaster, an injury or the death of a close family member, what are the first things to do in New Zealand?

What are the things to plan ahead in order to better cope with such unexpected situations (registration at the Embassy, transport, medical, comprehensive insurance for instance)?

If you have gone through such experiences in New Zealand, do not hesitate to share your story.

Thank you in advance!


Emergency services number 111  in NZ for police, fire, ambulance. The operators on this service will direct you to the appropriate service you are seeking.

On arrival in NZ you should register with your Embassy.
You should also have contact number for your Embassy too.

Make sure your passport is up to date in case you need to jump on a plane quickly.
Keep a taxi number in your phone.
Have someone in your phone address book labelled I.C.E. (In Case of Emergency).
0800 POISON is a useful number to remember.
Know where your Civil Defence Centre is.
Go on a free WREMO course to know what to do if there is a largescale emergency.
Have your emergency supplies kit at home; and keep something in the car, eg water, food, blanket, shoes you can walk in.
Know the route to walk home if there is an earthquake.

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