We have had our apartment for ten years in Vinitsa. We bought it through an estate agent who had already bought the apartment next to ours to live in. She offered to pay all our bills as it would be easier for us being so far away. We thought this was a great idea as she lived next door and she could e-mail us when a bill came in and we would send the money to her. A few years later we decided that it would be better to pay our bills through the bank. We asked several times for the information we needed to do this but were always fobbed off. A few weeks ago we just went to the companies and got the information ourselves. As you can guess the bills had been paid but we had been grossly overcharged for everything. When we asked her about it she just shrugged her shoulders. I don't want to be horrible about this but this year alone she has overcharged by a few hundred lev and we feel she should at least refund that. So to cut a long story short we were wondering if we could threaten her with a solicitor or police or something so we could at least get something back. We don't know the system here so we are not sure what to do. We obviously wouldn't carry the threat out but it would may be enough for her to return the money she has stolen from us this year. It has made us very sad that someone could do this and pretend to be your friend.