Hi
I just got a pre-paid phone and have no problem calling local numbers but international calls will not connect.
Does anyone know why or what I would need to do?
If it helps, the phone is on Vivo!
Thanks for your help.
Tom
Mobile phone advice
Arsenal_Rio
05 May 2012 02:01:00
2
James
06 May 2012 20:49:36
11272
Hi Tom,
Unless I miss my guess, most pre-pay cell phone chips come standard with DDI (international calls) blocked. You should be able to resolve this by calling Vivo customer service at *8486 from your cell phone or either 1058 or 106-21(not sure which works where you are) from any other phone and request unblocking of DDI services. Have you had the same problem with national long distance calls (DDD) as well? If so, this is most likely the case and calling Vivo will resolve everything.
Cheers,
William James Woodward - Brazil Animator, Epat-blog
James
07 May 2012 01:01:32
11272
Hi again Tom,
If your phone SIM chip is not blocked for DDI then make sure you are dialing correctly.
For DDI (international) calls
00 + (xx) + (country code) + (DDD area code) + (phone number) xx being the long distance operator you choose 21 Embratel, 15 Telefonica, 31 Telmar, etc.
So for example if you are calling Vancouver Canada you would dial:
00-21-1-604-555-1212
For DDD (national)calls
0 + (xx) + (DDD area code) + (phone number) xx being the long distance operator you choose 21 Embratel, 15 Telefonica, 31 Telmar, etc.
So if for example you are calling Belo Horizonte MG dail:
0-21-31-5555-1212
Cheers,
William James Woodward - Brazil Animator, Expat-blog
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