Carrefour Heliopolis.sun city mall

i just got the worst service ever in my life, that i am shocked from how they treat customers, even the duty manager i met to solve my problem was unresponsible and didnt help at all!! and was rude that he left me while am explaining without solving the situation  as i brought a washing machine by 2500 LE and i must recieve it after 2 days or maximum 7 days but i got it after 8 days and it was broken,scratched and even dirty
and when i called the customer call center million times they showed no respect at all and the agent told me by a bad way ( just come take ur money and go some where else to buy the washing machine ) and as i paid by credit card so i will have to wait around 15 days plus i waited already for 10 days and finally i went to meet this duty manager today and his name is Mr.Ahmed al Zorkany, he just made fun and didnt care and left me speaking that even other customers were making video for his actions and his way in speaking showing no respect at all and guess it wil be posted in youtube and facebook


i used to buy most things from Carrefour but after this situation to delay the delievery of my washing machine plus to bring me broken one,i am sure i wont ever deal with Carrefour SUN CITY in any heavy machines AT ALL
so never say that clients will have the best service from them


hope my message is understood

thanks all.