Close

Customer Service Representative (CSR) | Fluent in Dutch and English

Posted last week
51 Visits
Report this offer
Contract types Internship
Working time Full time
Language(s) spoken Dutch (Fluent), English (Fluent)
Description

Join our newest client in Montreal and be part of one of the world’s fastest-growing e-Reading service companies!


Atelka A TeleTech Company, a global leader in customer experience with 43,000 employees in 80 countries and 5 continents!

Why Atelka A TeleTech Company?
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.

What will your typical day look like?
As a customer service representative – agent, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.

Specifically, you will:
troubleshoot missing books on the customer’s e-reader
sync e-reader and e-books applications
resolve issues with e-reader
reset e-reader
assist in performing other self-serve functions like changing password, updating personal information, etc
propose products and services that meet their needs
redirect them to someone else for help, if required
ensure the customer leaves the interaction feeling reassured and impressed

What’s in it for you?
As a customer service representative – agent you’ll get:
base salary of $14.60/h after training and $11.25/h during training
potential for advancement within 6 months in a pioneer account
opportunity to build your customer service skills
weekly 1:1 behavioral coaching sessions
ongoing support for immediate questions
career planning
competitive base salary
monthly performance-based bonus programs
paid initial and ongoing training for self-development
benefits (medical and dental)
employee discounts with local partners
expanded social network

What do you have to offer?
You are:
Perfectly fluent in English and Dutch (Belgium/Netherlands)
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
computer savvy
available to work shifting schedules to support 24/7 operations

What skills are an asset?
high-school diploma
having previous work experience in sales and customer service

Something exceptional is happening at Atelka A TeleTech Company. Join us and experience it for yourself.

Please send us your resume at teletech.taleo.net/careersection/atelka/jobdetail.ftl?job=01WK7&tz=GMT-04:00

Skills
Perfectly fluent in English and Dutch (Belgium/Netherlands)
dynamic, passionate and caring
interested in having a challenging job
able to work with minimal supervision
computer savvy
available to work shifting schedules to support 24/7 operations
Diplomas
high-school diploma
Interested in this ad?
Contact
Atelka A TeleTech Company
Atelka A TeleTech Company
Claudia
Show
Contact

Share your experience

Help the other members by sharing information and advice on Montreal

Expatriate health insurance in Montreal

Free advice and quotation service to choose an expat health insurance in Montreal

Moving to Montreal

Find tips from professionals about moving to Montreal

Travel insurance in Montreal

Enjoy stress-free travel to Montreal

Flights to Montreal

Find the best prices for your flight tickets to Montreal