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Posted 4 days ago
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Experience Expert
Working time Full time
Language(s) spoken Arabic (Fluent), English (Fluent)

Intranet and portals Service Centre provides best practices advice to all employees office locations ‎on usage of various SharePoint and non-SharePoint based applications. The team also is involved ‎in SharePoint Development projects. The prospective candidate is expected have a strong ‎knowledge of SharePoint technology (SharePoint 2007, SharePoint 2010 and SharePoint 2013). ‎Having SharePoint development and testing experience would be an added advantage. The ‎prospective candidate will be a part of a team of seven. Team works in shifts and the candidate is ‎expected to be flexible to work in shifts.‎

Key Accountabilities
• User remedy to log in tickets for instances of contact by users
• Provide users best practices advice on usage of various support collaboration tools
• Create training materials and conduct trainings for end users
• Create Business reports to track usage of various collaboration tools
• Initiate and participate in meetings with customers and business
• Participate in various deployment testing of SharePoint based applications
• Lead and participate in SharePoint Development project
• Participate in SharePoint content and Config. Projects

Primary Skills
SharePoint Administration, SharePoint development, SharePoint Testing, Workflow creation, ‎Workflow Testing, Infopath form testing

Must to Have
• Excellent knowledge in creating Workflows SharePoint Designer
• Good knowledge of HTML, CSS and J-Query and Java Script.‎
• Strong written and verbal communication skills are must.‎
• Good analytical and presentation skills
• The ability to write well, and a sense of good page design
• Strong business analysis skills, understanding the customer requests and transferring this into ‎technical concepts
• Able to build an excellent knowledge of the SharePoint Service portfolio in a broad context and ‎develop the ability to direct customers to the right solutions
• Provide support to include procedural documentation and relevant reports.‎
• Work with multiple teams within organization to facilitate resolution of issues faced by end-users.‎
• Collaborate with Product team to create quicker issue resolution to achieve high customer ‎satisfaction
• Good knowledge of HTML, CSS and J-Query and Java Script.‎
• Knowledge of Microsoft .NET framework, SQL server administration, Microsoft Internet Information ‎Services (IIS) and networking is preferred.‎
• Programming skills with C# .NET is added advantage.‎
• Knowledge of Windows Server administration.‎
• Understanding of Support activities, SLA and escalation matrix.‎
• Understanding of Remedy tool is preferred.‎
• High level of customer focus
• Ability to work in various shifts.‎
• Ability to handle diverse situations, multiple projects.‎
• Ability to learn new collaboration technologies fast
• Ability to contribute to and manage Knowledge Base
• Ability to conduct trainings sessions for end users
• Transfer knowledge and technical expertise to other team members and end users.‎
• Driven by both time constraints and a personal commitment to quality.‎
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