ISO Lead Auditor with experience in Quality, Customer Service and Project Management
Please find enclosed my resume for your kind perusal.
I am very excited about this profile and would like to be an asset based on my work experience in Customer Service, Quality and Project Management.
I have 19 years of experience to offer, of which 14 years are in Quality profile along with Project Management which includes being multi-tasking and functional.
Having worked with reputable organisation has helped me enrich and enhance my strengths on eye to detail, analysing, decision making and ensure closure of all action points on timely manner. It has also helped me understand the criticality of a process or task and action to be taken on major factors such as Timelines, completeness and Accuracy.
I believe that my diversified experience helps me adapt to various portfolios easily. I have over the time developed skills and abilities to meet and exceed the expectations of my employers. I am sure we can find a suitable solution to fulfil each other's requirements.
My strengths are analysing and decision making, communication skills, positive, flexibility, adaptability and managing multiple Priorities, Interpersonal Skills, Team work, willingness to learn new skill or technique, along with multi-cultural sensitivity and awareness. Positive attitude towards change is always being my forte, which has helped me overcome all the trials related to professional and personal front and matured me in terms of understanding other perspective too.
With this opportunity, I would get to work with the best minds in this profile. Please go through my resume attached herewith, to get detailed information about my academics and work profile.
Aisha Khan Dalwai
An experienced Senior Manager in leadership role, with more than nineteen years of experience in managing operations, transitions, internal and external audits , training, process improvement, customers relationship and turn key projects into revenue. Worked in several verticals including airline, BPO, KPO and customer contact services.
Educational & Professional Qualifications
Completed BSc- Botany
Six Sigma Green Belt
ISO 9001:2000 Lead Auditor
ISAE 3402 & SSAE 3402 Certification
Area of expertise:
• Mobilisation (Transition) quality – Creation of business process manual, training , setting processes and initiating process improvement Operations – Managing operations.
• Project start-ups – Was personally responsible and involved in the start-up of an ISAE 3402 and SSAE certification and also played a pivotal role in setting and completion of certifications in Accelya kale Solutions Ltd. Defining control, training and conducting audits.