Technical Support Specialist (ITIL)
Product/Application/Website/Server support, preferably ecommerce
Please consider my enclosed resume and credentials. Review of my qualifications will showcase more than 10 years of demonstrated experience in supporting complex infrastructures and technical solutions for industry leaders, determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline-driven environments. These experiences have enabled me to enhance the customer experience through understanding, specialized support, and acute product and service knowledge. I am certain my motivation, academic experience, multilingualism, technical expertise and professional demeanor will make me an excellent addition to your team.
• Other highlights of my career that succeed your expectations would be:
• Utilized extensive leadership and technical skills to serve as team lead of the technical support department.
• Supported end-to-end eCommerce solutions to ensure maximum system uptime for big retailers and brands mainly in UK.
• Effectively maintained systems for high-profile customers with significant business impact.
• Supervised a small support team, ensuring all technical needs were exceeded.
• Distributed and supervised daily activities to increase departmental efficiency and productivity.
In particular, the strong relationships cultivated with clients, team members, upper management and the community has resulted in significant increases in the success of numerous projects and a stellar reputation in the industry. It would be a pleasure to work at your organization where teamwork, efficiency and customer satisfaction comes first. My resume will provide additional details concerning my accomplishments. I welcome the opportunity for an interview to discuss the performance you can expect from me.
Thank you in advance for your time and consideration. I look forward to hearing from you soon.