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Customer Care Specialist (EN/FR/IT/SP)

Posted 2 weeks ago
44 Visits
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What I am looking for
Contract types Fixed-term contract, Permanent contract
Working time Full time
Experience Senior
About

LINKEDIN: www.linkedin.com/in/KarimSahraoui

- International Customer Care Specialist (FR/UK/SP/IT)
- Leading and supervising the team of customer and technical support.
- Meeting with CEO and other managers to discuss possible improvements to customer service.
- Finding the ways to measure customer satisfaction and improve services.
- Communicating with customers by phone, email, chat and remote.
- Handling customer complaints or any major incidents.
- Analyzing statistics or other data to determine the level of customer service your organization is providing
- Producing written information for customers, often involving use of software.
- Developing feedback or complaints procedures for customers to use.
- Improving customer service procedures, policies and standards.
- Involvement in staff recruitment and appraisals.
- Training staff to deliver a high standard of customer service
- Troubleshooting software and diagnosing faults.
- Providing help and advice to customers using company's products or services
- Helping to develop and implement the customer service policy.
- Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Communicating with customers by email and chat.
- Handling customer complaints or any major incidents.
- Keeping accurate records of discussions or correspondence with customers.
- Writing reports analysing the customer service that the company provides.
- Keeping ahead of developments in customer service.

Skills
Management
Customer Service
Analytical Skills
Sales
Microsoft Word
Skilled Multi-tasker
Multilingual
Troubleshooting
Training
Team Leadership
Leadership
Customer Experience
International Sales
International Business
Business Development
Office Administration
Team Management
Aftersales
SaaS
Call Center Administration
Customer Relationship Management (CRM)
Customer Support
Negociation
English
French
Spanish
Italian
Teamwork
Microsoft Office
Pre-sales
Public Speaking
Communication
Social Media
Business Strategy
Strategy
Intercom
Slack
Github
Language(s) spoken

French (Mother tongue)

Italian (Mother tongue)

Spanish (Fluent)

English (Fluent)

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Karim Sahraoui
Karim Sahraoui
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