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Italian Team Leader (m/f) Lisbon

Posted 2 weeks ago
46 Visits
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Experience Junior
Contract types Fixed-term contract
Working time Full time
Language(s) spoken Italian (Mother tongue)
Description

Each sales team leader will be responsible for his / her team's success in delivering quality sales. Their principal role will be that of a coach and motivator to his / her team, a subject matter expert and a driver and implementer of initiatives to build the sales culture.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Young, dynamic and multicultural environment;
• Possibility to live in one of our apartments;*
• Initial flight expenses refund;*
•Annually complementary return flight to your home country (within Europe);*
• Free Portuguese language courses, sport activities and organized events.

*Only applicable to foreign candidates.

Responsibility

He / she will be required to take a proactive approach to the coaching and development of the agents' skills, and must spend at least 80% of their time in this activity. This time should be spent on a number of activities, all with the focus of selling, such as:

• Driving and embedding the right sales culture;
• Individual agent sales coaching;
• Team meetings, buzz sessions and briefings;
• Keeping the team informed of successes and progress;
• Rewards - individual and team; spot prizes;
• Identifying barriers to sales, and driving their managers and / or D&G to remove these barriers.


Your Profile

• Italian native speaker;
• Good level of English (B2 min);
• Experience in Contact Center environment;
• Excellent written, verbal and customer service skills;
• Excellent organizational skills and detail-oriented approach to problem solving;
• Understand departmental policies and procedures;
• Demonstrated proficiency in multi-tasking and prioritization;
• Able to adapt quickly to changes in workflow;
• Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Please open the following link to apply for this job:

jobs.teleperformance.pt/en-gb/Jobs/italian-team-leader

We are looking forward to receive your application.

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Teleperformance Portugal S.A.
Teleperformance Portugal S.A.
International Recruitment
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