Tier 1 Technical Support - French

Posted 3 weeks ago
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Experience Junior
Contract types Fixed-term contract
Working time Full time
Language(s) spoken French (Fluent), English (Advanced)
Salary range 7500 Brutto

Job Description

" You will be Solving technical product issues and questions that our customers, resellers and personnel report to us.
" You will communicate directly with different stakeholders using phone, ticketing system and remote tools
" You will be Coordinating with different teams to solve issues in a timely manner
" You will be required to keep customers happy with prompt responses and excellent communication
" You will report product issues to development
" You will Perform "knowledge management" by creating instructions and articles of frequent issues and help in the training of support personnel


" Attractive Package
" Paid Training
" Private Medical Insurance
" Sports Card
" Motivational Programs and Engaging Events
" Possibility to apply for openings across Company's International sites after one year (for Example UAE Site,.etc)
Job Location in Central Warsaw with direct access to shopping facilities and catering centre.

Job Location: Warsaw, Millennium Plaza.

Working Days/Hours: Monday to Friday from 9:00 to 17:00.

Contract Type: Annually Renewable.

Monthly Salary Package: 7500 Brutto


How To Apply

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I agree to process my personal data for the needs of the recruitment process (in accordance with the Law of 29.08.1997 on the Protection of Personal Data Dz. U. of 2002. No. 101, item. 926, as amended)

Job Requirements

Must Have:
" Strong hands-on experience in IT
" Experience with Windows environments and their management
" Experience in a customer service role
" Self-starter with excellent communication skills
" Speak and write in English B1
" Speak and write in French C1
" Experience with technical problem solving
" Technical studies like BSc or MSc in Information Technology, or equivalent, is required

Good To Have:
" Experience with document/content management systems.
" Performing knowledge management by creating instructions and articles for frequent Issues.
" Background in technical support, software testing or application engineering.
" Experience with computer networks.
" Experience with MS SQL databases.
" Scripting and programming skills (VBScript, JavaScript, C , C#, CSS, XML, JSON) open up opportunities towards implementations and advanced support.
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