Service Desk Agent with French

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Contract types Permanent contract

We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task
- Filtering and qualifying IT service repair orders related to printers
- Analyse and diagnose problems related to printer hardware & implementing correct resolution
- Providing remote L 1,5 Global Support to our end customers via the phone
- Active contact with our local dispatch teams and local management
- Ordering parts for printers via internal system
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

Your Benefits
- Stable, independent work in an international, flexible and open company
- Interesting international projects and possibility of being part of a worldwide SD team
- Welcoming and friendly work environment within young team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes

Our Requirements
- Excellent French is a must
- Communicative English level
- Strong organisational skills
- Effective communication skills and ability to work in a team
- Spirit turned to “analysis”
- Openness to learn new things – technical vocabulary and issues from printing area
- Able to work on shifts (between 08:00 am and 06:00 pm)
- Readiness to work on a daily basis as well as quickly re-prioritize tasks

Would be an asset:
- Printer technical knowledge
- Previous work experience on the hotline
- Knowledge about remote troubleshooting gained from user feedback
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