Service Desk Agent with Czech Language

Posted last week
43 Visits
Report this offer
Experience Junior
Contract types Permanent contract
Working time Full time

We are a global IT service provider. With over 2,400 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task
- Coordination of IT queries (tickets) for technical issues
- Ordering and dispatching all orders relating to printers
- Maintaining communication with technicians and customers
- Monitoring the correct timelines (SLA) and ticket flow
- Updating knowledge articles

Our Requirements:
- Excellent Czech language Skills (speaking & writing)
- Good English communication skills
- Ability to work in a team, multi-task and adapt to changes quickly
- Willingness to learn new skills
- Technical vocabulary and dealing with issues from printing background
- Readiness to work on shifts (between 8 am and 18:30 pm)
- Excellent communication skills with the ability to interact professionally with a diverse group of clients

Your Benefits:
- Stable, independent work in international, flexible and open company
- Wide range of trainings
- Interesting international projects and possibility of being part of a worldwide Service Desk Team
- Taking part in a new, international project
- Welcoming and friendly work environment within young, multicultural team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

Would you like to join our team? Please send your CV in English.

Interested in this ad?
Similar ads

Get in touch with expats

Ask your questions and share info on the Poland forum

Expatriate health insurance in Poland

Free advice and quotation service to choose an expat health insurance in Poland

Moving to Poland

Find tips from professionals about moving to Poland

Travel insurance in Poland

Enjoy stress-free travel to Poland