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Service Desk Agent with Czech Language

Posted last week
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Experience Junior
Contract types Permanent contract
Working time Full time
Description

We are a global IT service provider. With over 2,400 permanent employees in 34 subsidiaries we offer our services worldwide in more than 190 countries.

Your Task
- Coordination of IT queries (tickets) for technical issues
- Ordering and dispatching all orders relating to printers
- Maintaining communication with technicians and customers
- Monitoring the correct timelines (SLA) and ticket flow
- Updating knowledge articles

Skills
Our Requirements:
- Excellent Czech language Skills (speaking & writing)
- Good English communication skills
- Ability to work in a team, multi-task and adapt to changes quickly
- Willingness to learn new skills
- Technical vocabulary and dealing with issues from printing background
- Readiness to work on shifts (between 8 am and 18:30 pm)
- Excellent communication skills with the ability to interact professionally with a diverse group of clients

Your Benefits:
- Stable, independent work in international, flexible and open company
- Wide range of trainings
- Interesting international projects and possibility of being part of a worldwide Service Desk Team
- Taking part in a new, international project
- Welcoming and friendly work environment within young, multicultural team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

Would you like to join our team? Please send your CV in English.

hemmersbach.com/career/browse-jobs/jobs/service-desk-agent-with-czech-language-3210/3210?st=czech

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Hemmersbach
Anna
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