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Customer Service Specialist with Dutch

Posted 2 months ago
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Contract types Permanent contract
Working time Full time
Language(s) spoken Dutch (Advanced)
Salary range competetive
Description

Our client “Shell” is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people.

Job Description:

• Be the first point of contact for Customers
• Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in self-service mediums and assist customer to complete transactions
• Record and follow up all customer contacts in customer facing systems
• Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Supporting in the resolution of delivery queries


Benefits:

• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Excellent relocation package for candidates from abroad
• Sports programme & facilities including Multisport Card and vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects
• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)

Skills
Very good Dutch (B2/C1/C2) and good English (B2 )
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