IT Support Specialist

Posted 3 months ago
108 Visits
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Contract types Permanent contract
Working time Full time

The primary responsibilities of the IT Support Specialist are to;

Provide first level contact and convey resolutions to employee issues, by administering our ticketing system, providing feedback and resolution of issues;
Installing, configuring, and maintaining computer hardware, operating systems and applications, possibly using automated tools for mass deployment;
Support of new applications, both desktop and server based;
Escalate unresolved queries to the next level of support (internal and external interaction);
Support Employees to ensure proper use and function of apps and hardware;
Updating our Internal news-feed portal with announcements;
Document policies, procedures and technical guides on our online knowledge management portal;
Basic troubleshooting of network connectivity;
Providing remote assistance and support, over the phone or by using tools such as team-viewer;
Maintaining an updated inventory for IT Assets;
Ability to work on-call for critical issues as required;
Working on company-wide projects, as designated by the IT Team;
Preserve and grow knowledge of help-desk procedures, products and services.

Qualifications/Technical Requirements:
Hold Degree in BSC Information Technology, and ideally Microsoft MCITP;
Have at least 3 years’ experience working with Windows Servers and Microsoft Active Directory services (Group Policies, Users and Groups, Forests and Trusts, Domain Controllers), File services and user management profiling;
Expertise in cloud services, including Google G Suite experience and Office 365;
Expertise in Smartphones (Android, iOS, Microsoft) application support and setup, troubleshooting, setting up of applications;
Experience in mass deployment for software automation and imaging (using tools such as Acronis and PDQ);
Experience with Windows OS, and Anti-Virus security tools;
Experience with Virtualization and backup solutions;
Experience with monitoring tools, Internet and WAN connectivity considered a plus;
Experience configuring and maintaining cloud based PBX, telephone systems and handsets considered a plus;
Website and/or Content management and Windows Scripting experience will be considered a plus.

Other required skills:
A self-driven individual, with the ability to be creative with solutions and suggestions for continuous improvement to add value to the IT function;
A Helpful and supportive customer-centric approach, with a ‘can do’ attitude;
Previous experience in a corporate or financial services environment is highly desirable;
Fluent English language skills required;
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