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Operations Analyst

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Description

Do you wish to be a key member in the implementation of operational processes of a well-established payment provider with offices based in Malta and Toronto? We at ceek are looking for an analytical-minded Operational Analyst to join a skilled team of professionals focused on delivering quality web-based payment solutions. The role will mainly include ensuring correct processing of payments and system configuration.

What is expected of you?

Providing operational support and responding to merchant inquiries regarding the product and bank interfaces
Working directly with development when bank changes occur to test final results when required Continual review of the system and associated reports
Contacting on any alerts triggered
Assisting our bank interface development team with any required testing to ensure that the interfaces operate efficiently and according to brand standards
Monitoring and completing the processing of payment files, reconciliation of payouts and inform merchants of file errors and provide support for the correction of errors
Running daily, weekly and monthly scripts and ensuring correct functioning of transaction processing systems
Reconciliation of the system accounts against the bank accounts on a daily basis to ensure all transactions are captured
Monitoring and modifying tasks and processes to ensure each critical operation on the system completes its work correctly and according to schedule
Providing support to the customer and merchant support teams on information relating to transactions to assist in their support requests
Assisting in other related tasks and projects as assigned

What are you expected to bring?

University degree in Business or Finance
Minimum of 3 years in an operational role in a financial organization
Working knowledge of Microsoft Office products (Excel, Word, Outlook)
Strong analytic and troubleshooting skills
Very strong attention to detail
Outstanding communication skills, verbal and written
Ability to deal with stressful situations and work well under pressure to meet strict deadlines
Desire and capacity to work independently and solve problems with minimal direction
High level of time and self -management (adapt quickly to changing priorities)
Ability to work on the Maltese specific holidays and a flexible work day

What is in it for you?

Attractive remuneration package
Flexible working hours
Multicultural environment

Interested in this ad?
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ceek
Suzanne Cutajar
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