Customer Service

Posted 4 months ago
212 Visits
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What I am looking for
Working time Full time
Salary range EUR 19.000 - EUR 21.000
Experience Senior

• 8 years in customer service
• Highly organized, dedicated, strong work ethic and time-bound
• Excellent customer service and customer relations management
• Open-minded, flexible, and a great team-player
• Proficient in MS OFFICE (MS Word, MS Excel, MS Powerpoint, MS Outlook)
• Fluent in the English language and basic French

o Focuses mainly on getting to know each client by evaluating their profile, building trust and identifying potential customers to maximize business
o Prepares all export or import documents, sending quotations tailored for every client, and updating them with the flow of each of their shipment.
o Maintains and updates client’s records (account information, monthly shipment statuses, client’s service rating, etc.) to aid in improving client’s trust on our service and further develop more business.
o Liaise with other branch offices, partners, carriers, freight forwarders and other department in the supply chain to cohere the flow of the shipment.
o Sending client’s invoice, making payment requisitions and job closing.
o Sending weekly and monthly reports of the shipments, account receivables, and customer updates to the entire team or directly to the Managing Director.
Interested by this profile?
Caryl Shane Cabahug
Caryl Shane Cabahug

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