Close

Guest Relations Executive

Posted 3 months ago
402 Visits
Report this offer
Working time Full time
Language(s) spoken Italian (Fluent), English (Advanced)
Description

Job Description

RESPONSIBILITIES:

Answer and provide assistance to emergency phone calls;
Resolve all issues happening on the ground;
Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.) and, if needed, with the clients on the day of the service;
Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival;
Daily follow-up with the clients;
Ensure that all suppliers meet Perfetto Traveler's standards;
Design and oversee Perfetto's Wecome/Farewell procedures and extend those to the clients;
Contact the clients upon arrival and prior to departure;
Follow up with the clients, Operations Department, and CEO in the event of an emergency.

JOB REQUIREMENTS:

At least 1-year work experience in the customer service, particularly in the high-end travel industry;
Full professional proficiency in English and Italian;
Meticulous attention to details;
Understanding of the needs of a very sophisticated, affluent, upscale clientele;
Professional, proactive, resourceful, positive, team-oriented attitude;
Ability and willingness to take direction as well as be self-motivated and work independently;
Computer literate, knowledge of MS Office.

KEY RESULTS:

Increase clients' satisfaction of the services provided by Perfetto Traveler;
Successfully solve any issues happening on the ground to the clients' satisfaction;
Reduce the number of refunds requests.
Reporting to: Operations Manager

Interested in this ad?
Contact
Darya Isakova
Darya Isakova
Contact
Similar ads

Living in Italy?

Help the other expats by sharing useful information in the expat guide