French Associate Account Manager

Posted 4 days ago
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Experience Senior
Contract types Permanent contract
Working time Full time
Language(s) spoken French (Fluent), English (Fluent)
Salary range Competitive Salary and Benefits Package

PayPal is the leading global online payment service built for the digital age. We now have over 197 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $102 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.

We are looking for talented professionals for the position of Associate Account Manager, supporting the French market from our European Headquarters in Dublin.


B2B Customer Advice & Support
Handling all operative queries by the merchants via inbound telephone calls and emails
Ensuring high customer satisfaction
Researching and problem solving in order to resolve merchant questions, concerns and issues
Cooperation with PayPal SMB & Lead Generation teams
Support rollout of process improvements
Stakeholder Management
Working in a team environment with strong team collaboration


Languages: fluent French English.

IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage

Willingness to travel: little to very little

Experience in Business Customer Management in online or financial services or e-commerce environments
Excellent communicative skills
Good organization and self motivation skills
Excitement and interest for online payment systems and e-commerce
Strong collaboration skills
Passion for Excellence in customer care delivery

What we offer?

Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.
A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.
Future career opportunities with international exposure via PayPal’s network of global locations.
A supportive environment that allows our employees to thrive and learn.
An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Europe 2015.

Some of the Benefits offered are:

Competitive base salary and OTE
25 Days Holiday Bank Holidays
Relocation Support*
Full Health Care
Employee stock purchase plan
Educational Assistance Program
Reward and Recognition Program
4 weeks extra holiday every 5 years of service
Free onsite gym

and more……

*Relocation support assessed on an individual case by case basis.

Related Keywords: B2B Customer, Business to Business customer care, Business Customer Management, business support, e-commerce, financial services, customer care, customer advisor, client relationship, SMB, teamwork, French.


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