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Business Development Manager - Contact center services

Posted 3 months ago
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Experience Senior
Contract types Permanent contract
Working time Full time
Language(s) spoken English (Fluent)
Description

Key responsibilities:

• Develop new businesses on a global scale for contact center services
• Manage all incoming sales inquiries in cooperation with Service Delivery and HR departments
• Develop and maintain broker and business partner channels
• Direct Customer Relationship Management in cooperation with Service Delivery teams
• Drive and Actively participate in various internal and client meetings/conference calls
• Drive to meet and exceed customer expectations and provide consultancy if required
• Proactively working on process improvement re sales and business development procedures
• Manage Contracting (proposals, negotiation, international contracting terms)
• Ensure all contracted tasks are accomplished in a timely manner
• Supporting knowledge transfers in cooperation with Service Delivery and HR departments

Requirements:

• College or University degree
• Advanced level of English fluency in a European language
• Demonstrated experience (5 years) in international Sales/Business Development function in a contact center environment, including solid experience of dealing with Customers and internal teams
• Strong Sales track record from contact center/B2B services industry
• Proficiency in Microsoft Office Suite and Online applications; technology acumen
• Excellent verbal and written communication skills
• Project Management skills: ability to manage multiple, complex, on-going tasks and related escalations in a timely manner
• Excellent Business Relations/Account Management and problem solving skills
• Strong analytical and multi tasking skills
• Leadership skills: ability to coach, challenge and build high performing teams
• Project Management certifications are a plus
• Multinational/cultural experience is a big plus

Location:
• Hungary

Ideal profile:
• Dynamic, open and goal oriented personality, passionate about growth & innovation
• Thrive under pressure
• Values team collaboration but responsible to work alone on his/her project
• Understanding of business drivers; entrepreneurial by nature with a strong sense of ownership

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve ourselves so that we can better support our clients. If you have a dynamic nature, a ‘work hard play hard’ personality and would like to develop at a fast growing company, you are a great fit for our team!

Skills
Proficiency in Microsoft Office Suite and Online applications; technology acumen
Excellent verbal and written communication skills
Project Management skills: ability to manage multiple, complex, on-going tasks and related escalations in a timely manner
Excellent Business Relations/Account Management and problem solving skills
Strong analytical and multi tasking skills
Leadership skills: ability to coach, challenge and build high performing teams

Diplomas
College or University degree
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Cloudagents
Cloudagents
Barbara Kordas
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