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International Project Manager - Service Delivery

Posted last week
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Experience Senior
Working time Full time
Language(s) spoken German (Fluent), English (Fluent)
Description

Key responsibilities:
● Daily control, management and coordination of the remotely working multilingual agent teams
● Service Delivery preparation including scheduling, scripts and training materials
● Handling escalations, providing advice on occurring issues and taking initiative to develop the project
● Facilitation of the design, implementation and resolution of complex business issues collaborating with Service Delivery Director
● Active participation in various internal and client meetings/conference calls/journeys (Travel time: 0-20%)
● Meeting and exceeding customer expectations by managing relations with client representatives of France, Germany, Italy, Switzerland & Kuwait
● Providing training & integration sessions, feedback, guidance & support to all assigned contact center agents
● Performance & community management of the assigned agent teams
● Preparing reports, quality indicators and presentations on a regular basis

Requirements:
● College or University degree
● Advanced level of English
● Demonstrated experience in a Service Delivery/Project Management function, including solid experience of dealing with Customers and internal teams
● Proficiency in Microsoft Office Suite and Online applications; technology acumen
● Excellent verbal and written communication skills
● Project Management skills: ability to manage multiple, complex, on-going tasks and projects in a timely manner
● Leadership skills: ability to coach, challenge and build high performing teams
● Understanding of business drivers; entrepreneurial by nature with a strong sense of ownership
● Knowledge of German/French/Italian/Hungarian language is an advantage
● Customer Service/Contact center experience is an advantage

Location:
● Budapest, Hungary, 9th district

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve ourselves so that we can better support our clients. If you have a dynamic nature, would like to develop at a fast growing company and you thrive under pressure, you are a great fit for our team!

Skills
communication, service delivery, project management, people management
Diplomas
college or university degree
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CloudAgents
Barbara Kordas
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