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Customer Service Agent (m/f) French Dutch

Posted 3 months ago
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Contract types Fixed-term contract
Working time Full time
Language(s) spoken Dutch (Fluent), French (Fluent)
Description

For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent French and Dutch speaking Customer Service Agents (m/f). Your Duty: You answer the incoming questions of DriveNow customers in Belgium, Luxembourg and the Netherlands regarding their car or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Apply if you speak French and Dutch fluently and enjoy working in direct contact with customers.


-- Key Tasks and Responsibilities --

▶ You provide first class customer care for our up-market clientele for the purpose of enhancing the overall customer experience

▶ You respond to customer requests and complaints using all forms of communications e.g. telephone, e-mails, letter, web/live chat & social media forums

▶ You are looking to increase customer satisfaction and to actively advance customer loyalty


-- Your Qualities --

▶ You have completed your apprenticeship and gained first professional experience (ideally in the hospitality or tourism industry)?

▶ You are passionate about customer care and enjoy dealing with customers on the telephone in a professional and friendly manner?

▶ You are used to working independently, solution and service oriented?

▶ You are an organizational and communicative talent, able to cope with a heavy workload and highly dependable?

▶ You are computer literate with good keyboard skills and working experience of using E-mail, Word & Excel?
You are fluent in French and Dutch?


-- Why Choose DriveNow? --
▶ An attractive monthly basic salary a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for Sixt rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).

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Sixt GmbH & Co. Autovermeitung KG
Sixt GmbH & Co. Autovermeitung KG
People Management
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