Customer Care Agent for the Swedish Team

Posted 2 months ago
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Contract types Fixed-term contract
Working time Full time
Language(s) spoken English (Fluent)

Hello community,

we are Move24 one of Europes fastest growing start up´s based in Berlin.
Currently we are looking for customer care Agent (m/f) for our swedish Team.

Your tasks:

-As a Swedish customer care agent, you will be the first point of contact with our Swedish clients post-sales
-You will provide our customers with all the information they require, by e-mail and telephone
-You will be responsible for ensuring successful, clear communication between the customer and Move 24
-You will maintain customer data and detailed data for specific orders by working extensively with Salesforce
-You will be in charge of ensuring effective contact with our Sales department
-You will be working with issues that will need problem-solving and in-depth analysis on a daily basis

Your Profile:

-You have a hands-on mentality and always put the customer first
-Previous experience dealing with customers preffered but not mandatory
-You communicate effectively at all levels, are ambitious and highly motivated
-You have experience working in a start-up or in a fast-paced environ
-Confident in IT skills, knowledge with Salesforce a plus
-You are fluent in Swedish with a good level of English
Excellent communication and confidence in solving challenging situations
-You can work independently and commit to tight deadlines

What we offer:

-Competitive salary and monthly commission based on reaching targets
-Dynamic and fast/paced environment with the possibility to actively shape your own professional development
-Steep learning experience and constant interaction with tools such as Salesforce and Natterbox
-Promotion prospects to several positions such as team leader for our Swedish market
-Be part of an international team
-Central location in Berlin Mitte
-Qualified on the job training
-Team events, free snacks and drinks

swedish language skills on mother tongue niveau
Interested in this ad?
Move 24 Recruiting Team
Move 24 Recruiting Team
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