This is a key role within our growing International team. The Sales Support Assistant/Sales Order Processor will support and work closely with the Country Manager and the Sales Order Processing Team Leader, in the day to day running and development of business in the region, driving a turnover of £3M .
The position requires an understanding of and engagement in the key objectives and goals set out by the Country Managers for each customer and territory within these regions.
The Sales Support Assistant will manage and be responsible for offering accurate and proactive administrative and customer facing support, to new and existing Munchkin customers, helping to establish and maintain strong working relationships, processing sales orders from order entry to ensuring a smooth delivery, championing and transferring Munchkin’s core values to ensure a true Munchkin experience. Essential Duties and Responsibilities: Other duties may be assigned.
Manage and provide timely sales administration support for customers : new line forms, price amendment forms, account set up forms, image requests, test certificates, samples, EDI set up.
Communicate and manage product updates through customer base as required: Barcode changes, colour refresh, new images, new product in stock dates, discontinued items. Point of contact for buying assistants and general enquiries from distributors. Regularly review customer websites to ensure information displayed is correct, up to date and presenting Munchkin in the best way possible. Provide holiday and workload support as required Coordinate, communicate and manage new account set up requirements with internal functions. Act as central point of contact for internal queries related to Southern Europe & Benelux customers. Support Finance colleagues in resolution of discrepancies, price queries or other matters relating to customers. Communicate new information through to relevant departments: address changes, new store openings, listing changes. Be knowledgeable of customer type, customer processes, pricelists, product range and trading terms in order to support finance, operations and order processing colleagues to resolve day to day queries. Follow up and assist in resolution of compliance matters. Analyse customer sales data and generate reports as required. Point of contact for retail stores. Provide care-line support to customers as required. Work with marketing to manage timely collation and distribution of new product samples to customer base and Country Manager. Liaise with marketing to prepare and coordinate events and customer projects. Support Country Manager at customer meetings and training events as required. Trade/consumer shows support – planning, coordination, attendance. Process export and domestic (non FOB) customer orders in a timely manner and ensure customer requirements are met Build up established relationship with Hauliers and customers in order to develop the best service Create proformas and send to customers to secure pre payments Respond to customer enquiries and coordinate information between customers, warehouse, and other relevant departments Prepare all necessary shipping documents.
Ongoing order status updates to customers Required Knowledge, Skills and Experience: Prior experience of work in a sales, sales support or sales order processing / coordinator role. Strong verbal and written communication skills in French essential. Enthusiastic, self-motivated individual with a “can do” attitude. Organised and detail-orientated with strong problem-solving skills. Proven ability to deliver to deadlines. Knowledge of e-commerce and online purchasing mechanics. Computer skills (Word, PowerPoint, Excel, and Adobe). Knowledge of Oracle or similar operating systems. Professional appearance and attitude. Job Type: Full-time Job Location: Wetherby LS23 Required education: Bachelor's Required experience: sales/admin/order processing: 1 year Required language: French