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Accounts Receivable Specialist

Posted last week
23 Visits
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Experience Senior
Working time Full time
Description

Reports to: Cash App EMEA / C&C Manager EMEA

Department: ITC EMEA Location: Prague 9, Czech Republic

JOB PURPOSE (MISSION)

•AR Specialist has a critical role to play in day-to-day operations as the providers of the SME resolution and technical team care.
•Hold end to end in-depth knowledge of Collection and Cash app stream
•The person should be a go to person as SAP & process super user
•Assist the ITC stream, plan or strategy execution by close support and cooperation with Senior Team Members, Supervisors and Managers.
•Support the continuous process knowledge, maintenance the ITC team with quality controls and working on process improvements.
•Responsible to come up and drive the Key CI initiatives
•Provide excellence within ITC, while being in compliance with existing policies and procedures, assuring high standard of operations, optimal service delivery and training/mentoring of team members.

KEY RESULT AREAS / KEY TASKS

Continuous Improvement and Technical Support
Management and ensure tight cost control by supporting Lean initiatives and maintaining integrity of the systems.
•Leading of ITC CI projects and other country initiatives
•Attend ITC Kaizens and other process-related workshops / service calls or meetings
•Support CI ambassador and MOS/KPI measurements
•Assist with tool development, testing and adoption
•Maintain operational and technical documents (SOP’s, WI)
•Process mapping for all tasks within ITC & gap analysis

Day-to-Day Support / Country Backfill

•Technical support for ITC members
•Seek opportunities to raise quality standards and minimize lead times
•Resolve or redirect user queries arising in ITC
•Build relationship with all key stakeholders
•Maintain a small portfolio of work within one of the ITC streams, e.g. run a small Credit & Collections ledger or allocating cash on a small country
•Deal with ad-hoc / system requests
Onboarding / Testing / Training
•Ensure that new and existing users in their area receive adequate training on standard operating procedures:
oAll SAP required modules, transaction codes and functionalities
oStandard Operating Procedures and Work Instructions
oITC processes and fundamental skills
oMedtronic’s context and strategy
•Maintain, adapt and arrange translation of standard training materials for local use (SOP, WI, OneNote)
•Training and retraining of team members / local finance and other key stakeholders if needed
•Support User Acceptance Testing including development of test scenarios, test scripts, and management of local resources to carry out UAT where applicable
•Building and costing of business case for system enhancements
•Supplement communications from the process organization regarding the impact of process changes within their area to both users and stakeholders where appropriate

Other

•Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.
•Travel maybe required to facilitate local trainings &/or reviews, Kaizens

EXPERIENCE / KNOWLEDGE

At least 3 years Customer Service/Data or Accounts Receivable experience
Excellent technical and system knowledge (particularly Excel, VBA and SAP)
Data integrity knowledge is essential
Problem solving skills essential
Ability to work at all levels and across departments within the organization
Adaptable with an ability to change direction and priorities if required
Comfortable working in complex multi-disciplined situations
Ability to clearly articulate the message and convince stakeholders
Advocate the change
Driven by goals and deadlines

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Dagmara Sybilska
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