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IT Service Desk Administrator

Posted last month
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Experience Junior
Contract types Permanent contract
Working time Full time
Language(s) spoken English
Description

IT SERVICE DESK ADMINISTRATOR
Prague

Team Description & Purpose of Role:
The IT support team is responsible for end-user support and maintenance of various desktop/infrastructure related systems and processes including Windows domains and phone systems and devices.
Job Responsibilities:
• Provide technical support to users via ticket system, phone calls, chat, emails and covering hardware and software products
• User support to Active Directory, Exchange 2013, SCCM, Office 365
• Understand about ITIL or similar methodology and standards
• Miscellaneous IT related tasks, assigned as needed by manager
Experience Required:
• Windows 7 / Windows 10 and Microsoft product 1st line troubleshooting
• Knowledge and interest at least in one of the following areas: Active Directory, Exchange 2013/2016, Office 365, Skype for Business, End-user OS (Windows)
• Strong command of English language, written and spoken
• Basic hardware knowledge of PCs, laptops etc.
• Basic customer configuration of Outlook, laptops and desktops
Person Specification:
• Team worker with good communication skills
• Responsible, motivated, mobile and flexible
• Able to learn and adapt in rapidly changing environment
• Professional and customer focused work ethic (role will entail having to interact with key senior management)
• Flexibility in working hours – often providing cover until 7pm, but also must be flexible in terms of hours of work around the needs of the business
• Capable of lifting and moving PCs, IT equipment etc.
• Fluent English and Czech language skills essential

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Rachelle
Rachelle
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