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Com2uS - Global Player Support Staff (French)

Posted last week
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Experience Expert
Working time Full time
Language(s) spoken French (Fluent), English (Advanced)
Salary range Negotiable
Description

We are currently looking for a player support staff member that will join our French language team for a dynamic and global mobile gaming company.
If you are interested in the position, please read for more details.

*Responsibilties:
- Facilitate player support interactions through e-mail and online inquiries
- Help maintain and monitor reviews of current game titles
- Check and manage information regarding issues with player community, game errors, and suggestions
- Communicate player support issues with other relevant departments for service improvement purposes
- Master current game titles and upcoming titles
- Other relevant administrative tasks relating to maintenance of customer service delivery

Skills
*Application Requirements:
- Korean residents, F-series visa holders, and (current or expired) E-7 visa holders
- Must be physically in Korea during application process

*Preferred Skills & Experiences
- Strong understanding of the countries that the language's speakers reside in, as well as its trends, colloquialisms and cultural context
- Interest and experience in mobile, console and/or PC gaming
- Any relevant experience in the IT, mobile and gaming industries
- Previous experience working in an office environment
- Familarity with Korean culture & corporate culture
- Customer support, community management, or game localization experience
- Ability to adapt and learn quickly with a goal-driven personality
- Ability to excercise empathy, strong problem-solving skills, and follow-through
- Ability to work in a team and willingness to meet performance targets
- Experience using Microsoft Office suite programs (Excel, Word, etc)
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John Kim
John Kim
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