Customer Service Executive - Indonesian
This is a unique opportunity be part of Booking.com's very first team at our 4th Customer Service Site in Asia Pacific - Bangkok, Thailand. We are looking for Indonesian-speaking Customer Service Executives to join our dynamic, pleasant and international work environment and will provide a culture that is open, creative and performance-oriented Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
As an Customer Service Executive, you will be working in different shifts and will be acting as an intermediary between accommodations and customers.
Handle pre and post reservation enquiries by phone, e-mail and fax;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrange special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Excellent communication skills;
Sense of responsibility;
Independent and customer friendly
Our ideal candidate is:
Experienced with internet and hotel industry;
Fluent in both written and spoken Indonesian and English;
Available Full-time and flexible in work schedule;
Available to attend a full-time (4 weeks) paid training.
Bachelor's degree with minimum 5 years working experience in a related field
You are currently based in Thailand
What Booking.com will offer you:
An exciting opportunity to be part of Booking.com's very first team at our 4th Customer Service Site in Asia Pacific;
Full time (4 weeks) paid training;
International working environment;
Convenient working location within Bangkok (next to Phra Ram 9 MRT Station);
A premium remuneration package (including quarterly performance-based bonuses);
Daily catered lunch that will be provided by Booking.com;
Work schedule provided 4-6 weeks in advance.