Portuguese Support Desk Agent

Posted 3 months ago
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Experience Junior
Working time Full time
Language(s) spoken Portuguese (Fluent), English (Fluent)
Salary range 60000

Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippine operations centers. Our Vision is to create an organization that serves the best companies in the world in an environment that is great place to work for our employees.

The Support Desk Multi Language Agent establishes high quality customer relationships using informational resources and product technical knowledge.

Primary Responsibilities:

Handle high volume of external inbound customer and/or sales agent inquiries for a computer retail shops
Transact routine non-financial activity on customer accounts with accuracy and appropriateness
Ability to handle most customer interactions independently.
Ability to explain basic, general product information in functional area.
Assist team members daily to complete work in order to meet departmental, organizational and regulatory standards.
Ability to leverage critical thinking skills when deciding when or when not to escalate customer tickets to next-level support channels
Effective decision making based on comprehensive case analysis
Demonstrate valuable interpersonal skills

Basic Qualifications:

Associates, or Bachelors degree preferred, or equivalent years of related experience
Accountable, ethical, good decision-making ability
Strong written and verbal English and Portuguese communication skills required
Good computer skills and ability to multitask
Interest in Sales and in Crypto-currencies a plus

Training & Development:

Support Desk Multi Language Agent /s will undergo a comprehensive paid online training program to learn about the crypto-currencies, crypto-tokens industry, product and policy provisions and eventually, transaction processing. Coaching and feedback will be provided to help agents gain the necessary skills to be successful.

13th moth pay
Leave credits
Twice a year salary increase
Free work visa process

Interested applicants may submit their resumes to:

Able to read, write and speak both Portuguese and English fluently
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