Close

Swedish Customer Service Representative

OAMPI
  • Posted 4 days ago
Contact
  • Experience

    Junior

  • Working time

    Full time

  • Language(s) spoken

    English (Fluent)

  • Salary range

    Above average and negotiable

Description
Report this offer

Job Purpose:
The Customer Service Representative is responsible for assisting and providing solutions to representatives and members. It is primordial to build good relationship and provide First Call Resolution to representatives and members in order to contribute to the growth and success of their organization. It is also important to be professional and passionate in helping others, to provide a positive experience in educating, delivering information and addressing concerns.
The individual reports directly to the International Contact Center Supervisor for guidance and performance improvement while complying with calls, emails and chats objectives set by the Quality Assurance Group.


Core Functions
Handle calls, emails and chats related to questions from representatives and members
Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
Offer quality customer service on every call to surpass expectations
Manage difficult situation to end every call in a positive manner

Requirements
Fluent in Swedish language both written and spoken
Fluent in English language both written & spoken
Available to work on a flexible schedule: 24/7 including holidays
Punctual and committed to work schedules
Excellent active listening and communication skills
Speak clearly and committed to exceed expectations
Comfortable working in a call center environment (constant monitoring, pressure to perform, confinement to space, etc.)
Strong computer skills and ability to navigate multiple software applications
Able to multi-task
Embrace change in a fast-paced, performance driven team
Continuously seek for improvement opportunities
Available to start ASAP
Completed High School diploma or higher
WILLING TO RELOCATE IN MANILA, PHILIPPINES
2 Days off

Interested applicants may submit their resumes to:
careers@openaccessmarketing.com

Skills
Able to read, write and speak Swedish
Diplomas
High School
Ms. Anna Marie Pamatmat
Ms. Anna Marie Pamatmat
OAMPI
Contact
Show
Similar ads

Any question on Manila?

Get answers on the forum with advice from expats

Expatriate health insurance in Manila

Free advice and quotation service to choose an expat health insurance in Manila

Moving to Manila

Find tips from professionals about moving to Manila

Travel insurance in Manila

Enjoy a stress-free travel across Manila

Flights to Manila

Find the best prices for your flight tickets to Manila