Swedish Customer Service Representative

  • Posted last month
  • Experience


  • Working time

    Full time

  • Language(s) spoken

    English (Fluent)

  • Salary range

    Above average and negotiable

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Job Purpose:
The Customer Service Representative is responsible for assisting and providing solutions to representatives and members. It is primordial to build good relationship and provide First Call Resolution to representatives and members in order to contribute to the growth and success of their organization. It is also important to be professional and passionate in helping others, to provide a positive experience in educating, delivering information and addressing concerns.
The individual reports directly to the International Contact Center Supervisor for guidance and performance improvement while complying with calls, emails and chats objectives set by the Quality Assurance Group.

Core Functions
Handle calls, emails and chats related to questions from representatives and members
Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
Offer quality customer service on every call to surpass expectations
Manage difficult situation to end every call in a positive manner

Fluent in Swedish language both written and spoken
Fluent in English language both written & spoken
Available to work on a flexible schedule: 24/7 including holidays
Punctual and committed to work schedules
Excellent active listening and communication skills
Speak clearly and committed to exceed expectations
Comfortable working in a call center environment (constant monitoring, pressure to perform, confinement to space, etc.)
Strong computer skills and ability to navigate multiple software applications
Able to multi-task
Embrace change in a fast-paced, performance driven team
Continuously seek for improvement opportunities
Available to start ASAP
Completed High School diploma or higher
2 Days off

Interested applicants may submit their resumes to:

Able to read, write and speak Swedish
High School
Ms. Anna Marie Pamatmat
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