Fixed-term contract, Permanent contract
Cantonese (Fluent), Mandarin (Fluent), Indonesian (Fluent), Japanese (Fluent), Korean (Fluent), Tagalog (Fluent), Vietnamese (Fluent)
General Purpose :
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Job descriptions :
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments, and complaints.
• Record details of action taken.
• Provide feedback on the efficiency of the customer service process.
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