Career Opportunity in Tokyo

Posted 2 months ago
204 Visits
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Experience Senior
Working time Full time
Language(s) spoken Japanese (Advanced), English (Advanced)

We’re an international executive search co. specialising in C-Suite mandates and have been in the business for over 20 years. We're looking to identify a Head of Operations and Services (Japan) based in Tokyo for a client.

Job requirements:
- Senior leadership experience (managing large teams, managing other leadership roles)
- Direct service industry experience or strong understanding of concierge
- Proven, largescale and strategic change leadership, ideally within a service environment

Please send me an email at if you would like more information. Thank you and have a good day.

Main responsibilities
• Responsible for the management of Team Managers (TMs) and ensuring they meet their teams targeted performance levels
• Develop and execute an overall strategy for Japan’s success as part of the broader APAC region
• Develop the specialist teams in the areas of dining, hotels, flights and ticketing
• Ensure that service quality continues to improve and leads the market
• Be the key driver of day-to-day service delivery for business in Japan
• Effectively link the market-level plans into the wider plans for APAC management group plans
• Ensure excellent communications around any developments
• Responsible for all aspects of Finance and Administration matters of the business unit

Reports to the Regional Operations Head for Asia Pacific Region
Required Experience
• Knowledge of managing people and experience managing / implementing policies, processes in this area; working towards staff retention and development
• Project Management experience
• Proven leadership at a strategic and/or department level including management of managers
• A confident presenter in both written and verbal communication in both English and Japanese
• An innovative thinker and always strives to improve and better service delivery
• Can articulate a clear and compelling vision for the future of the organisation in the Japan market
• Is a change maker and lead through complex and dynamic periods of change with the best outcome for the business and staff
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