Instructor, Manager, Supervisor

Posted 3 months ago
69 Visits
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What I am looking for
Contract types Fixed-term contract
Working time Full time
Experience Expert


Efrain R. Barrera
TELs: 011-507-203-2491

PROFILE: Hospitality and Culinary Arts trained.

Total Quality Management and Excellence in Customer Service advocate. Excellent leadership skills and master team leader.


Property Management Certification - State of New York
Facilities Management Training – State of New York
Restaurant food preparation training– Phuket Thailand and Paris France
Hotel & Restaurant Management - Certified by the State of Virginia.
Hotel & Restaurant Management – Cornell University
Social Sciences – Florida State University


Total Quality Management Training
Lean Six Sigma Seminar

Masterful skills in motivating and grooming assigned human resource.
Excellent interviewing skills.
Developed empathy and care required to provide service in time in crisis.
Excellent revenue generating techniques.
Application of “Total Quality Management” strategies in management and administration.
Application of analytical and systematical expertise and proficiency in problem solving.

Zama Restaurant
Restaurant & Business Manager
Tokyo, Japan
June 10, 2008 to October 2010
Manages Zama’s Restaurant activity of the food and beverage operation.
Manages the catering and protocol for the restaurant.
Plans and manages all phases of the menu & food preparation program
Conducts customer surveys and reviews to determine customer satisfaction.
Develops and prepare budget.
Supervises assigned personnel.

EM’s Gourmet Restaurant & Catering Sasebo, Japan - Panama City, Panama
September 1998 February 2008 (from 2003 full-time in Panama City Panama)
Trained restaurant and bar staff
Customer service provided based on appointment, for special celebrations and occasions. In addition catering provided for up to 500 persons for delivery.
Prepared meals, consisting mostly of two to five courses meals. Customers were diplomats, entrepreneurs, visiting tourists and long stay residents in neighboring resort accommodations.
Yearly receipts, average $ 250,000 (small-business operation)
Provide cooking and gastronomy classes to dining patrons and other interested customers.
Advised customers on the protocol and special exigencies (menus and amenities) when making appointments/bookings.

MAC Assessment & Development Corporation
Property Management, Restaurant & Hotel
Sasebo, Japan & Panama City, Panama
Manager (Owner)
January 2003-Present (On Contract)

Training and Development of staff – Apartment Mgt, hotels & restaurants
Assessment of business for entrepreneurs and owners
Development of maintenance, repair and cleaning – Property Mgt
Assistance in development of operation & management

Venetian Tower
Punta Pacifica
Panama City, Panama
February 2012 to October 2012
Property Manager

Responsible for the property management operation.
Training and supervision of the security and maintenance staff
Coordination of the repairs & maintenance work of properties.
Company’s liaison with property owners and tenants
Responsible for resolving customer complaints and irritants

NAI Property Management International
NAI Panama Panama City, Panama
October 2010 to July 2011
Property Management Director

Responsible for the property management operation.
Management of VIP quarters for expats and foreign and international entrepreneurs
Supervision of the Engineering & Maintenance Staff
Coordination of the repairs & maintenance work of properties.
Conduct Marketing Strategy to obtain assets
Company’s liaison with property owners and tenants
FSU Social Science

Language(s) spoken

Japanese (Fair)

Spanish (Fluent)

English (Fluent)

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Efrain R Barrera
Efrain R Barrera

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