Customer Service Executive

  • Posted 3 months ago
  • Experience


  • Working time

    Full time

  • Language(s) spoken

    English (Fluent)

  • Salary range

    to be discussed

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We are looking for confident, outgoing, enthusiastic, customer focused individuals with a solid career history, a desire to achieve results and excellent listening, questioning and communication skills.

To be considered for this Customer Service opportunity, you will be an accurate and fast typist with excellent customer service skills who will deal with clients, be confident and have a polite telephone manner and demonstrate excellent interpersonal skills. You will be a well-organized person with strong administrative skills. You will manage your own time well and be a confident user of the Microsoft Office suite.

This position will involve working as part of a team and individually to ensure that customers are handled in a friendly, useful and professional way and that customers inquiries are handled in accordance with company procedures and regulatory requirements.

Key responsibilities:

Answer incoming calls from new and existing clients in a friendly and professional manner
Register new client's inquiries on a daily basis onto the company database and amend accordingly
Deliver a high standard of customer service
Responsible for obtaining accurate information enabling the right actions and decisions to resolve queries correctly
Resolve queries and concerns efficiently and effectively
Undertake general administrative duties including opening and sending mail, filing, scanning and archiving
Liaise with relevant internal/external departments to support delivery of excellent customer service
Ensure compliance with relevant regulations and internal procedures by keeping up to date with all changes in the regulatory framework
Take personal responsibility and work hard to achieve a balance of high productivity whilst providing excellent service
Carry out any other reasonable tasks/duties to support the business as directed by line management

Please send your CVs to e-mail

All Applicants must be Permanent Residency of Hong Kong or hold a valid Hong Kong working permit.

Strong customer service and communication skills
Computer literacy, excellent spelling and grammar
Professional attitude
Well-presented and business like
Efficient and well organized
Interpersonal skills/confidentiality
Pays attention to details and records information accurately
Proficiency in MS Office, particularly Excel, Word and Outlook
Keen for new experience
Ability to multi-task and work under pressure
A high-level of self-confidence and motivation and the ability to work on their own initiative and self-manage their workload
Must have a positive outlook and a clear focus on high quality and business profit
To work effectively as part of a team with a positive can-do attitude with the willingness to assist
Able to get on with others and be a team-player
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