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Client Service Assistants (Internship)

Posted 6 days ago
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Experience Senior
Working time Full time
Language(s) spoken English (Fluent)
Salary range 2500 - 3000 RMB
Description

Prepares for customer inquiries by studying products, services, and customer service processes.
 Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
 Records customer inquiries by documenting inquiry and response in customers' accounts.
 Improves quality service by recommending improved processes; identifying new product and service applications.  Updates job knowledge by participating in educational opportunities.
 Accomplishes customer service and organization mission by completing related results as needed.

Skills
Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking
Diplomas
Related Majors (Bachelors, Masters, Others)
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