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Service Delivery Manager, Operation Manager

Posted 5 months ago
116 Visits
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What I am looking for
Working time Full time
Salary range 4500 USD
Experience Junior
About

Service Delivery Manager, General Manager, Operations/Technical Services Manager. Detail-oriented with a proven ability to lead multifunctional teams while supervising, managing team Technical Support centers including SaaS deployment team. Experience in Business Analysis, project management, processes and systems implementation. Creates highly motivated team-oriented atmospheres via empowerment, communication and mentoring. Demonstrated aptitude for developing and implementing strategies that support long term and short term business goals and financial objectives.

Skills
I have over 10 years of experience, with 7 years of Service Delivery Manager, General Manager, Operations/Technical Services Manager. Detail-oriented with a proven ability to lead multifunctional teams while supervising, managing team Technical Support centers including SaaS deployment team. Experience in Business Analysis, project management, processes and systems implementation. Creates highly motivated team-oriented atmospheres via empowerment, communication and mentoring. Demonstrated aptitude for developing and implementing strategies that support long term and short term business goals and financial objectives.
Diplomas
MBA: Masters in Business Administration (MBA)
Concentration: Management
GPA (Concentration): 4.0/4.0 • Overall GPA: 3.4/4.0
Mount Saint Mary’s University, Emmitsburg, MD

B.S.c:
Bachelor of Science – Computer and Information Science (CIS)
Concentration: Computer Programming and Information Systems (CPIS)
Shepherd University, Shepherdstown, WV

Certificates:
Six Sigma Green Belt Certified
Six Sigma Yellow Belt Certified
NetSuite CRM Certified - Suite Analytics
Language(s) spoken

French (Mother tongue)

Spanish (Advanced)

Arabic (Mother tongue)

English (Fluent)

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Michael Mahinga
Michael Mahinga
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