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Reservation agents Spanish/German English

Posted 8 months ago
976 Visits
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Experience Expert
Working time Full time
Language(s) spoken German (Fluent), Spanish (Fluent), English (Fluent)
Salary range 7000
Description is looking for a Reservation Agent
As a reservation agent you will be working 40 hours per week in different shifts, with an international team.
You will be, through high use of emails and calls, responsible for handling pre and post booking (hotel reservations) inquiries. As an intermediary between customers and the hotel, you will be in charge of:

- Pre and post reservation inquiries by phone and email.
- Modification, confirmation and cancellation of existing reservations
- Arranging special request
- Complaints solving between guests and hotel

We are looking for a person with excellent communication skills, problem solving, sense of responsibility and customer friendly.

You must be:

- Experienced ideally within a Hotel/Travel environment,
- Excellent customer service skills
- Sense of responsibility
- Fluent English & Spanish or English & German (written and spoken)
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