Reservation agents Spanish/German English
Prestigia.com is looking for a Reservation Agent
As a reservation agent you will be working 40 hours per week in different shifts, with an international team.
You will be, through high use of emails and calls, responsible for handling pre and post booking (hotel reservations) inquiries. As an intermediary between customers and the hotel, you will be in charge of:
- Pre and post reservation inquiries by phone and email.
- Modification, confirmation and cancellation of existing reservations
- Arranging special request
- Complaints solving between guests and hotel
You must be:
- Experienced ideally within a Hotel/Travel environment,
- Excellent customer service skills
- Sense of responsibility
- Fluent English & Spanish or English & German (written and spoken)