I have decided to return to Mauritius following the completion of my studies. I am looking for full-time work within a growing, dynamic and forward thinking company in view of career progression. My past experience as Cabin Crew with the national airline, coupled with my recent proven track record in the highly regulated public and private healthcare in the UK, I would like to be considered for a position in the marketing and management field of an international business. My research interests for my Master’s Degree focused on several related areas: Team building, CRM, Marketing (Dissertation in Destination Marketing), Outsourcing in the service industry, International Business, and Leadership.
With an established international customer service and hospitality background, I now seek the opportunity to bring my customer expertise and marketing proficiency to your establishment. Through a courteous and friendly approach to client relations, I have increased clientele satisfaction, garnered repeat customers, and maximised profitability. I am confident that my passion for creating positive and sales-driven work environments will make me an asset to your team.
My past roles as a flight cabin crew member and hotel receptionist with a 5-star resort have given me a customer-centric approach to client relations. Having recent managerial experience in the healthcare industry has promoted my leadership, protocol compliance, documentation, team building, and multi-tasking skills. A sample of my successes in the ever-changing, multifaceted tourism industry includes:
• Increasing sales within difficult market by providing highest-class customer service, identifying best upgrades, connecting flights, and alternate plans to ensure utmost passenger satisfaction.
• Promoted to 1st class flight crew after exhibiting exemplary customer relations and problem solving skills.
• Improving customer retention through superior passenger relations, leading to numerous customer letters praising outstanding customer service.
• Exceeded customer expectations by delivering exceptional service throughout busy shifts while managing multiple, parallel activities.
A more detailed presentation of my professional background can be found in the enclosed curriculum vitae, as well as my contact information. I would welcome the opportunity to discuss my qualifications and experience with you. Thank you for your consideration, and I look forward to your call.
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