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Phones and Internet in the Netherlands


How to make phone calls in the Netherlands? What about internet access? Find all that you need to know on the country's telecommunications network in this article.

Telecommunications will definitely be an important aspect of your move to the Netherlands. However, it should not a major issue as the country has an extensive telecommunications network consisting of land line and mobile phone services, internet access through subscription or Wi-Fi zones, optical fiber, etc. In fact, the country has adopted the latest modern technologies so as to widen and facilitate the access among its population.

Note that the country, whose population amounts to some 16 million inhabitants, has registered around 13 million mobile phone users in 2014. KPN, Vodafone, Telfort, T-Mobile and Orange are the main service providers.

 Good to know:

You are not likely to find public phone booths in the Netherlands as these have completely disappeared for some time.


You can choose between subscribing to a land line or using a mobile phone according to your needs and budget. If you have chosen KPN, you will have to pay some 50 euros for the installation of your land line. Your monthly bill will depend on the package you have selected.

As regards mobile phones, rates are quite particular. There are two types of prepaid phone cards: the first is charged according to call durations while the other is universal. Moreover, rates will vary according to the type of consumption, that is whether you have called land lines or mobile phones, as well as according to your correspondent’s service provider.

 Good to know:

All mobile service providers request similar connection fees, around 0.007 euros. Moreover, rates generally include Value Added Tax (VAT) at a rate of 19%. Otherwise, it should be mentioned in your subscription contract.

Land line

You can subscribe to a land line by visiting a KPN Primafoon store with your passport, residence permit, employment contract, your bank account number and proof of residence. There, technicians will inform you when they will proceed with your land line's installation. Make sure to be available as these professionals are very punctual.

You will receive instructions on what date a technician will come to your home to install your phone line. However, you will need to be available, these professionals being punctual.


99% of the Dutch population has access to ADSL. Moreover, more than half of it uses a broadband connection at home.

KPN, Orange SA and Tele2 are the main Internet service providers. But make sure to compare their offers before deciding where you will subscribe.

 Good to know:

You can still access the internet even if you do not have a land line. However, this will be more expensive. Many internet service providers offer interesting and affordable packages though.

Internet cafes and Wi-Fi

The country hosts many Wi-Fi zones. In Amsterdam for instance, you can not only benefit from Wi-Fi hot spots but also from internet connection in public libraries, internet cafes and coffee shops. They offer low connection rates.

 Useful links:

Internetten – Comparison of subscription offers (only in Dutch)

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