Phones and Internet in Malaysia


How to make phone calls in Malaysia? What about internet? Find everything you need to know about Malaysia's telecommunications network in this article.

If you are moving to Malaysia, whether alone or with your family, you will definitely want to keep in touch with your relatives abroad. As it is, telecommunications are now an essential component of everyday life, even during expatriation. Hence, you do not have to worry as Malaysia has a widely developed telecommunications network which will allow you to make phone calls, both on land line and mobile phones, and surf the Internet with high debit packages.

You can start by inquiring on the different services and facilities offered by various service providers before choosing.

Land line

Telekom Malaysia is responsible for the provision and maintenance of telephone lines throughout the country. To obtain a land line, visit any TM branch with the following documents:

  • a copy of your passport
  • a copy of work or residence permit
  • a location map.

You are also required to make a 1,000 ringgit deposit. This is due to the fact that many foreigners leave the country without settling their final bills.

 Good to know:

You can also complete related formalities in the presence of a Malaysian national who will stand as your guarantor. Note that the latter should be in possession of his identity card.

TM may also request an existing phone number so as to schedule an appointment for the installation of your land line. Note that you will probably have to wait for two week, depending on the availability of technicians.


Internet is available almost everywhere in Malaysia on computers, phones, laptops, tablets, etc. TM Net, which is a branch of Telekom Malaysia, is the country's main internet service provider. But you can also choose among other independent service providers such as Maxis, Celcom, U Mobile, Yes and Jaring. In some cities, you can even enjoy high speed ADSL and Wi-Fi facilities.

To obtain an Internet connection, visit any branch of TM Net with the following documents:

  • a copy of the passport
  • a copy of your work permit or visa
  • proof of address
  • information regarding the land line or Internet line to be installed.

Deposits generally vary from one Internet service provider to another. Moreover, you will have to wait for a week at least.

Mobile phones

The mobile phone market consists of three major service providers, namely Celcom, DiGi and Maxis which offer prepaid and subscription plans. To buy a prepaid sim card from any of these, you will have to produce your work permit or visa, proof of address and a copy of your passport. The deposit to be paid generally varies between 300 and 500 ringgits. Fees also apply to the activation of the mobile line.

The whole procedure should take a maximum of two hours. In the case of subscription, the invoice will be sent by mail. In case of non-payment, your mobile line will be interrupted. Moreover, in case of interrupted payment, you can also be blacklisted until you settle your bills.

Note that prepaid plans do not require any commitment between you and the service provider. Your identity documents will be required for registration.

Prepaid recharge cards are available as from 10 ringgits in kiosks, mini-markets and shops. You will then have to dial a 16-digit code and follow charging instructions which may slightly vary from one service provider to another.

 Useful links:

Telekom Malaysia

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